ERSTELLE DEINE WUNSCHLISTE

A: Simply follow these easy steps:
1. Log in to your account.
2. Select your favourite products.
3. Add them to your wishlist.
4. Set a reminder for the live date on 25 November at 5PM GMT / 6PM CET / 12PM EST.
5. Fill your basket before the products go.

A: We have extended our returns policy for items bought during this time.
All orders placed between 23 November 2024 and 1 January 2025 can be returned up until 31 January 2025. Purchases made from 2 January 2025 will have the usual 30-day returns policy.

A: Yes.

A: Please get in touch with our Customer Services team who will be happy to assist you. Find their contact details here: https://uk.oneractive.com/pages/contact

A: We understand how important it is to receive your orders on time, especially during the festive season. While we have additional resources planned to support our operations during peak periods, there may still be delays due to circumstances beyond our control, such as courier disruptions or extreme weather. To avoid disappointment, we recommend placing your orders as early as possible.

A: Yes! Gift cards will be available to purchase during the Black Friday sale, but they will not be discounted.

A: Gift cards can only be redeemed in the same country/currency that they were originally purchased in.

A: You can use your Student discount code via Student Beans (it cannot be redeemed with another code).

A: You can use your Unidays discount code via Unidays (it cannot be redeemed with another code).

A: You can use your Blue Light Card discount code via Blue Light Card (it cannot be redeemed with another code).

A: Yes, absolutely! And we have a surprise for you: we’re offering double Oner Points on all purchases made from 25 November to 1 December 2024. Bronze members receive 200 instead of 100 points per £/$/€1 spent, Silver members 250 points instead of 125 per £/$/€1, and Gold members 300 points instead of 150 per £/$/€1. In order to collect Oner Points, you must be a registered customer and logged into your account when placing your order. Your points are then automatically calculated according to your order value and member status and will be added to your Oner Points balance within your Loyalty Club member account.

A: Yes, we’re offering double points on all purchases made from 25 November to 1 December 2024. Bronze members receive 200 instead of 100 points per £/$/€1 spent, Silver members 250 points instead of 125 per £/$/€1, and Gold members 300 points instead of 150 per £/$/€1. Oner Points are added within 48 hours after your purchase; however, cancellations or refunds will void associated points.

A: Yes, absolutely! You can use your Oner Points to create vouchers and redeem them on discounted products. However, you cannot use multiple discount codes in the same order. So, if you are using another extra discount code, you cannot combine it with a loyalty voucher. You need to choose one or the other. If you’re not using an extra discount, your loyalty voucher will work.

A: We are not offering early access for this Black Friday sale, but keep a lookout for our upcoming launches.